On April 27, 2025, OC Transpo launched New Ways to Bus (NWTB), the largest bus network overhaul in Ottawa’s history. The redesign included changes to route paths, eliminated routes and the introduction of new routes across the city. Between May and July 2025, the CAWI surveyed residents to understand how these changes have affected daily travel. One of the findings that emerged was this: getting to healthcare destinations such as CHEO and Queensway Carleton Hospital has become harder and more time-consuming. The survey respondents raised that they now have to make more transfers and any missed connection means their travel [...]